Shipping Policy

At FLAVE, we carefully pack every order to ensure it arrives fresh and ready to enjoy.

Order Processing

  • Orders are typically processed the same day after order confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During busy periods, processing times may be slightly longer.

Shipping

We currently ship across Pakistan.

Estimated delivery times:

  • Major Cities: 1–2 business days
  • Other Areas: 2–3 business days

Please note that delivery times are estimates and may vary due to weather conditions, courier delays, or other circumstances beyond our control.

Shipping Charges

We offer FREE shipping on all orders across Pakistan.

Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation along with tracking details (where available), allowing you to monitor your delivery.

Delivery

Please ensure that your shipping address and contact number are accurate at checkout. FLAVE is not responsible for delays or failed deliveries resulting from incorrect or incomplete information.

If no one is available to receive your order, the courier may attempt a redelivery or contact you to arrange an alternative delivery.

Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or you receive the wrong product, please contact us within 48 hours of delivery. Include your order number along with clear photos of the package and product so we can resolve the issue as quickly as possible.

Questions?

If you have any questions about shipping or your order, we'd be happy to help. Please visit our Get in Touch & FAQ page or contact us directly.

Refund Policy

At FLAVE, your satisfaction is important to us. We take great care in preparing and packing every order to ensure it reaches you in excellent condition.

Returns

Due to the nature of food products, we do not accept returns or exchanges once an order has been delivered. This policy helps ensure the quality and safety of all our products.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, you receive the wrong product, or an item is missing, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Clear photos of the product and packaging
  • A brief description of the issue

After reviewing your request, we may offer a replacement, store credit, or refund, depending on the circumstances.

Order Cancellations

Orders may be cancelled before they have been processed or dispatched. Once an order has been shipped, it cannot be cancelled.

Refunds

If a refund is approved, it will be processed using the original payment method whenever possible.

For Cash on Delivery (COD) orders, approved refunds will be arranged through a mutually agreed method.

Please allow several business days for your refund to be processed after approval.

Need Assistance?

If you have any questions about your order or this policy, please visit our FAQ & Get in Touch page or contact us directly. We're always happy to help